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AI-based chatbots in customer service and their effects on user compliance

Author：
Martin Adam, Michael Wessel & Alexander Benlian

Year：
2021

References：
AI-based chatbots in customer service and their effects on user compliance

Link：
Click here

Publication：
Volume 31, Issue 2, 2021, pp. 427–445


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Taiwan E-Governance Research Center is supported by the Ministry of Digital Affairs, Taiwan.
Taiwan E-Governance Research Center,National Chengchi University, 
No.64, Sec. 2, ZhiNan Rd., Wenshan District, Taipei City, 11605, Taiwan (R.O.C)
Tel：+886-2-2939-3091 # 67525, 67526  email：tegrdec@gmail.com

Taiwan E-Governance Research Center is supported by the Ministry of Digital Affairs, Taiwan.
Taiwan E-Governance Research Center,National Chengchi University,

No.64, Sec. 2, ZhiNan Rd., Wenshan District, Taipei City, 11605, Taiwan (R.O.C)
Tel：+886-2-2939-3091 # 67525, 67526;email: tegrdec@gmail.com

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