Author：
Christopher G. Reddick, Akemi Takeoka Chatfield, Adegboyega Ojo

Year：
2017

References：
A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use

Link：
Click here

Publication：
Government Information Quarterly, 2017 Vol. 34 Issue 1, pages 110-125