Author：
Linda Spiro

Year：
2014

References：
Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government, Bruce McClendon, Mac Birch, Ray Quay. Citygate Press, Folsom, CA (2013), (526 pp. $21.98 (paper)), ISBN: 978-0615808178

Link：
Click here

Publication：
Government Information Quarterly,Volume 31, Issue 3,pp.499