Author：
Aggeliki Tsohou, Habin Lee, Zahir Irani, Vishanth Weerakkody, Ibrahim H. Osman, Abdel L. Anouze & Tunc Medeni

Year：
2013

References：
Proposing a reference process model for the citizen-centric evaluation of e-government services

Link：
Click here

Publication：
Transforming Government: People, Process and Policy, 2013, Volume 7, Issue 2, pp. 240 - 255