Author：
Salah Alhyari, Moutaz Alazab, Sitalakshmi Venkatraman, Mamoun Alazab & Ammar Alazab

Year：
2012

References：
Six Sigma Approach to Improve Quality in E-Services: An Empirical Study in Jordan

Link：
Click here

Publication：
International Journal of Electronic Government Research, Volume 8, Issue 2, 2012, pp. 57 – 74