Author：
Nitesh Bharosa, Marijn Janssen, Bram Klievink, Anne-Fleur van Veenstra & Sietse Overbeek

Year：
2010

References：
Guiding Integrated Service Delivery: Synthesizing and Embedding Principles Using Role‑Playing Games

Link：
Click here

Publication：
The Electronic Journal of e-Government, Volume 8, Issue 2, 2010, pp. 83 – 92