Author：
Ferne Ferne Friedman-Berg, Kenneth Allendoerfer & Shantanu Pai

Year：
2009

References：
Aviation-Related Expertise and Usability: Implications for the Design of an FAA E-Government Web Site

Link：
Click here

Publication：
International Journal of Electronic Government Research, Volume 5, Issue 1, 2009, pp. 64 – 79