Author：
Habin Lee, Zahir Irani, Ibrahim H. Osman, Asim Balci, Sevgi Ozkan & Tunc D. Medeni

Year：
2008

References：
Research note: Toward a reference process model for citizen-oriented evaluation of e-Government services

Link：
Click here

Publication：
Transforming Government: People, Process and Policy, Volume 2, Issue 4, 2008, pp. 297 - 310